The techs were awesome! They were cordial, polite, and steady, knowledgeable technicians. However, an AC unit was delivered instead of the heat pump that I ordered. The manager went back and brought a heat pump, albeit a different brand; I wasn't happy with that. Additionally, the furnace cover was dented. I expect that when I pay for a new unit, it will be delivered, not scratched or dented. It would have been nice of them to offer me a new furnace cover and the Coleman heat pump that I ordered. Again, the tech staff performed outstanding work.
February 2024
I have had a few small issues with my heat pump over the last few years and Quality has always been my go to for repair and service. They have always provided very timely and professional service. Ashley, Cody and Kyle have all been great to work with and they will continue to be my go to people for my HVAC needs.
August 2023
Patty showed up on time and immediately found the problem and repaired it. Then she did a thorough check on everything. Explained everything to me. It's quiet as a mouse and working perfectly. It was buzzing loudly before just started doing that. But it is working great now.
The techs were awesome! They were cordial, polite, and steady, knowledgeable technicians. However, an AC unit was delivered instead of the heat pump that I ordered. The manager went back and brought a heat pump, albeit a different brand; I wasn't happy with that. Additionally, the furnace cover was dented. I expect that when I pay for a new unit, it will be delivered, not scratched or dented. It would have been nice of them to offer me a new furnace cover and the Coleman heat pump that I ordered. Again, the tech staff performed outstanding work.
I have had a few small issues with my heat pump over the last few years and Quality has always been my go to for repair and service. They have always provided very timely and professional service. Ashley, Cody and Kyle have all been great to work with and they will continue to be my go to people for my HVAC needs.
Patty showed up on time and immediately found the problem and repaired it. Then she did a thorough check on everything. Explained everything to me. It's quiet as a mouse and working perfectly. It was buzzing loudly before just started doing that. But it is working great now.