From Emmett Dental Group
Our initial exam includes: A complete review of your medical/dental history, including documentation of all current conditions and medications; oral cancer screening, both visually and digitally (using the fingers), checking lips, tongue and the insides of your mouth and cheeks; X-rays that provide a comprehensive view of your teeth and condition of the bone surrounding your teeth; checking for any signs of periodontal disease and gingivitis; checking for bite problems (underbite, overbite, crossbite), worn teeth, or jaw problems; a thorough tooth-by-tooth examination for cavities, cracks, chipped teeth, and evaluation of prior treatment and restorations, culminating with a plan for further treatment that is customized just for you.
Extremely disappointed in the front office staff (and even this is an understatement). I called to straighten out an insurance issue for my spouse. I was met with accusations and finger pointing. Stacey, the front office staff, then hung up on me. My calls were screened and not taken when I called back. An abrupt text message from the dental group to my husband was sent with no valuable information to resolve the issue. Needless to say we will be switching to another office, but I hope that the dental group is aware of how patient's are being treated and spoken to by Stacey. The correspondence is not only unprofessional but rude and uncalled for. My spouse had the same experience and a similar response from Stacey while at his appointment. It seems like a repetitive issue on their part that needs to be resolved.
I ended up with periodontitis two months AFTER seeing my previous dentist. This infection wiped me out. Dr Sellers and Heidi at Emmett Dental finally have me on the road to recovery. Thank you!