Please note the positive reviews are when they were storm mechanical. The lady was phenomenal and then she quit the company and her husband reformed it as two NW. mechanical heating and cooling or northwest heating and cooling. He is terrible. They do not stand behind their product! These people were a husband and wife team until the wife left the company and he changed it to northwest heating and cooling. They installed a mini split and did not register it with the company. It was defective for a year and a half I have tried to get them to replace it and they have refused. I am out over $5000 and have to have a new one put in. You might also run a background check on... read full review
September 2021
Sam was excellent! He called me back promptly, and went above and beyond to get to us same day and quickly resolve our problem! We will absolutely use them again.Service: Thermostat repair
September 2021
I called Liz at 6:30pm on a Saturday night as the heat in our rental was not working. She was there by 7pm! And she did not charge extra for a weekend or after hours visit. She solved our problem quickly and efficiently. We will be using her from now on.Service: Thermostat repair
Please note the positive reviews are when they were storm mechanical. The lady was phenomenal and then she quit the company and her husband reformed it as two NW. mechanical heating and cooling or northwest heating and cooling. He is terrible. They do not stand behind their product! These people were a husband and wife team until the wife left the company and he changed it to northwest heating and cooling. They installed a mini split and did not register it with the company. It was defective for a year and a half I have tried to get them to replace it and they have refused. I am out over $5000 and have to have a new one put in. You might also run a background check on... read full review
Sam was excellent! He called me back promptly, and went above and beyond to get to us same day and quickly resolve our problem! We will absolutely use them again.Service: Thermostat repair
I called Liz at 6:30pm on a Saturday night as the heat in our rental was not working. She was there by 7pm! And she did not charge extra for a weekend or after hours visit. She solved our problem quickly and efficiently. We will be using her from now on.Service: Thermostat repair