Cool Nails & Wax

Cool Nails & Wax is a popular salon known for its convenient location near Costco and its recent renovations, which include new chairs, tables, and a wine bar. The salon is clean and features a friendly and attentive staff. Many customers praise the services, especially highlighting the skills of technicians like Bao and Hannah, who are known for their attention to detail and professionalism in nail and pedicure services. However, there have been some concerns regarding customer service, particularly a recent incident involving an unprofessional interaction between a staff member and a customer. This situation highlighted a lack of courtesy when discussing additional charges for gel polish removal, which left the customer feeling uncomfortable and disappointed. While the majority of experiences at Cool Nails & Wax are positive, this incident suggests that improvements in staff training and customer relations may be necessary. Overall, Cool Nails & Wax offers a pleasant atmosphere and quality nail services, but potential customers may want to be aware of varying experiences regarding service.