We were not completely happy with our experience with RME. We do have a beautiful new roof but 2 negatives- they left a terrible mess, nails and metal pieces hiding all over in the flower beds (still picking up stuff 2 months later) and we did not get the cash discount that were told we would get. If you use them get EVERYTHING in writing, including the first bid and double check on everything. We didn't and even though we tried contacting them several times, no response. A little too "slick" for real trust.
May 2024
i have waited almost a year to review this company, as that is how long it has taken me to be calm enough to write a review without resorting to name calling. If you look at the Better Business Bureau complaints you will see many other people have had similar problems. We found this company at the Union County Fair in La Grande, Oregon and asked for someone to contact us to talk about a door we needed on a rental house. We didn't hear from anyone for months until we finally called the company directly. A salesman came out and helped us pick out a door, took some measurements, and gave us the quote which we agreed too. The salesman stated the door would be in in about... read full review
May 2024
STAY AWAY FROM THIS COMPANY!!! We live in Quail Ridge and had RME do our roof. They did one section incorrectly and we had an immediate leak in the garage. It took over 6 months to even get someone to look at the problem and, now, more than a year later it is still not addressed. Todd has ignored and shuffled the problem to others rather than quickly fix it. Now we have interior damage that both RME and the shingle manufacturer have refused to pay for. Unfortunately, we have no choice but to pay for all repairs ourselves and sue RME. Shockingly poor customer service. STAY AWAY FROM THIS COMPANY!!
We were not completely happy with our experience with RME. We do have a beautiful new roof but 2 negatives- they left a terrible mess, nails and metal pieces hiding all over in the flower beds (still picking up stuff 2 months later) and we did not get the cash discount that were told we would get. If you use them get EVERYTHING in writing, including the first bid and double check on everything. We didn't and even though we tried contacting them several times, no response. A little too "slick" for real trust.
i have waited almost a year to review this company, as that is how long it has taken me to be calm enough to write a review without resorting to name calling. If you look at the Better Business Bureau complaints you will see many other people have had similar problems. We found this company at the Union County Fair in La Grande, Oregon and asked for someone to contact us to talk about a door we needed on a rental house. We didn't hear from anyone for months until we finally called the company directly. A salesman came out and helped us pick out a door, took some measurements, and gave us the quote which we agreed too. The salesman stated the door would be in in about... read full review
STAY AWAY FROM THIS COMPANY!!! We live in Quail Ridge and had RME do our roof. They did one section incorrectly and we had an immediate leak in the garage. It took over 6 months to even get someone to look at the problem and, now, more than a year later it is still not addressed. Todd has ignored and shuffled the problem to others rather than quickly fix it. Now we have interior damage that both RME and the shingle manufacturer have refused to pay for. Unfortunately, we have no choice but to pay for all repairs ourselves and sue RME. Shockingly poor customer service. STAY AWAY FROM THIS COMPANY!!