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Reviews for The Iowa Clinic Physical Therapy Department - West Des Moines Campus
Add your commentThe Iowa Clinic Physical Therapy Department - West Des Moines Campus
5950 University Ave, West Des Moines
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The physical therapists are great...but their appointment/check in system is ridiculous. I have two appointments per week which are scheduled well in advance and every time you have to enter and confirm all of this basic information which is already on file in their system. Why? Can't they just ask me, "has anything changed with your information?" It's excessive getting blasted with texts and there should be an option to not have to go through that process every single time when you are going there a dozen times or more.
Run from this place.Taking my 94 year old mother here for terrible cough and congestion.She has lived in Des Moines all her life.Checking in here was terrible! She had her drivers license and Medicare card.Could not find her insurance card.You would have thought she was criminal trying to get free healthcare! After 20 questions we finally got her checked in! Been a hour and half and still haven't talk to a doctor.
I went in October of 2023 for the laser vein treatment for spider veins. She said my legs would look worse before they got better. She popped a vein on the side of my leg and it's spread down my leg. So I paid $400 and my legs are worse than when I came. It's now April 2024 ... 6 months later and now I'm out of $400 and legs are in way worse condition.