MercyOne Des Moines Bariatric Surgery

4 years out and although my surgery was a success and very happy with the results and surgeon, disappointed that for a simple yearly follow up appt, I was not to have my infant with. As a single and struggling mother with little to no help and struggling with childhood (and adult traumas) I do not give my kiddos up to be watched. Drove an hour to my appt, to turn around and feel defeated. Personally I don't think I will ever do a follow up appt again. For the next 4 years I will have a kid attached to me. And yes he's at work with me also

Surgeons were great but their dietitians are lacking. I got the same speech every time I saw one even when I asked for help. One time I even asked if I could see one when I was there and was told "no" from the front desk person. The one is awful. I gave up with them. I drove about 2 hours one way and if you tried to get help over the phone that would never happen because they didn't answer or call back.

I have been in the process of trying to get scheduled for an appointment but you can never get anyone on the phone. Then you go in the office and witness the front desk staff just sitting there with the phones ringing in the background with no one picking them up. I think that is highly unprofessional when you have people with concerns or questions but can NEVER get anyone on the phone. Evertyone else has been great, but the front desk could use some help.