Spoke with the oncall person last night while trying to help an elderly gentleman. He was very kind and patient and followed up today to make sure everything was ok. Appreciate the awesome customer service.
May 2024
In February, I called Kapaun and Brown on a Sunday day night and they returned call/came over promptly 8:30 Monday morning. Utility company had shut heat off Saturday due to improperly working. Not only did they install a new Lennox furnace, but Denny brought over two space heaters, as the nights were still cold! By Wednesday, new furnace was installed. These men were professional, friendly and furnace very reasonably priced! If you have furnace needs, I heartily recommend them!
May 2022
Wow, unbelievable! I am in Houston I found this company online with information on Nest thermostats so I called as I am at the end of my rope today. Judy answered and listened to my frantic rambling then politely transferred me to Brian.Brian was calm, cool and polite. He listened even when I repeated myself, he was extremely patient.He walked me through several settings and asked questions,gave great instructions too. It was determined that my thermostat had gone bad. I can’t thank him enough. I’ve spent hours on the phone with Nest no resolution,20 minutes with Brian and I know what I need with certainty.Brian did not have to spend his time helping me but did so... read full review
Spoke with the oncall person last night while trying to help an elderly gentleman. He was very kind and patient and followed up today to make sure everything was ok. Appreciate the awesome customer service.
In February, I called Kapaun and Brown on a Sunday day night and they returned call/came over promptly 8:30 Monday morning. Utility company had shut heat off Saturday due to improperly working. Not only did they install a new Lennox furnace, but Denny brought over two space heaters, as the nights were still cold! By Wednesday, new furnace was installed.
These men were professional, friendly and furnace very reasonably priced! If you have furnace needs, I heartily recommend them!
Wow, unbelievable! I am in Houston I found this company online with information on Nest thermostats so I called as I am at the end of my rope today. Judy answered and listened to my frantic rambling then politely transferred me to Brian.Brian was calm, cool and polite. He listened even when I repeated myself, he was extremely patient.He walked me through several settings and asked questions,gave great instructions too. It was determined that my thermostat had gone bad. I can’t thank him enough. I’ve spent hours on the phone with Nest no resolution,20 minutes with Brian and I know what I need with certainty.Brian did not have to spend his time helping me but did so... read full review