Reviews for Tim McConnell Photography
Write a reviewFrom Tim McConnell Photography
Hours
Monday: 9AM - 5PM
Tuesday: 9AM - 5PM
Wednesday: 9AM - 5PM
Thursday: 9AM - 5PM
Friday: 9AM - 5PM
Saturday: ClosedSunday: Closed
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Google: 3.6/5Tim McConnell Photography
400 S J St, Indianola
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Reached out via contact us twice to get an update on the status of our photos. No response. They state on their
Website fast photos.. it’s been about 2 weeks and still nothing,
I would not do business with this company due to the "snarky" & rude email responses to our family for not having the technology/ability to order off QR codes for school pictures. When I emailed requesting a paper order form; I was given very snarky responses & told to drive 30 mins to their studio instead of them being accommodating to potential customers. I hate how companies think all people have top of the line technology when most people cannot afford the technology in general. I was even thinking I'd using this business for our kiddo's senior pictures next year and how that is a HARD NO.
Very poor customer service. Won't speak to anyone on the phone. I sent my mother in law and my daughter to the event after pre registering as requested with a cc and instructions to pre purchase the standing ovation package - which I have done for years! In the chaos of the event, my mother in law was never approached about pre purchasing. Both my husband and I work on the weekends so that is why my mother in law was helping. I contacted the company first thing Monday after the weekend event. They refused to honor the on site purchasing even after explaining the situation. I have purchased photos from the company for years. I highly suggest you go with another company for group pictures for their lack of flexibility and customer service. Next time, we just won't bother if the studio continues to work with this company.