Dr. Mary Lynn Neumeister

Mar 2024

I just left feeling the Dr was very rude and arrogant! I found myself asking "What just happened?" I made an appointment for a cat nail trim. This is the 3rd time I've been here for a trim, no problem. I arrive, get a room, Dr Neumeister comes in, takes her out of her carrier, weighs her. Then she asked why I don't take her to her regular vet in Farley/Dyersville. I replied, "it's too far just for that". She replied, "it's, not cost effective for us, you'll have to take her there". I replied, " I will the next time". Then she walks out. No nails trimmed! It's a 5 minute job for $20.00. She said she only wants to do it for regular customers. What she should of done,...read full review

Mar 2024

If I could give zero stars, I would, but Google would not allow. My mother had an extremely poor experience here recently and I feel compelled to warn others. She has taken her cat here to get a nail trim 3x prior as it is very difficult and dangerous for her to try and cut the cats nails by herself. She showed up with her cat for her appointment today and Dr. Neumeister told her that it's not cost effective for her to bring the cat in only for a nail trim and she needs to take her somewhere else. She proceeded to leave the room after her statement and my mother had to ask the receptionist what just happened. She was informed the doctor was refusing to clip the...read full review

Mar 2024

I just left feeling the Dr was very rude and arrogant! I found myself asking "What just happened?" I made an appointment for a cat nail trim. This is the 3rd time I've been here for a trim, no problem. I arrive, get a room, Dr Neumeister comes in, takes her out of her carrier, weighs her. Then she asked why I don't take her to her regular vet in Farley/Dyersville. I replied, "it's too far just for that". She replied, "it's, not cost effective for us, you'll have to take her there". I replied, " I will the next time". Then she walks out. No nails trimmed! It's a 5 minute job for $20.00. She said she only wants to do it for regular clients. Instead of wasting my time, they should of called and cancelled the appt before I went through the stress of catching her and getting her in the carrier! I won't recommend her to anyone! Nor would I change vets and come to her. Horrible customer service! If I could of given her 0 stars, I would have.