BUYER BEWARE if you do business with Royal Flooring. Do Not expect any service after the sale! We had a problem with the LVP flooring panels sliding out of place, and carpet rippling. Our project manager, Mike Schmitt, came to our home to assess the problem, and before he left he assured us that Royal Flooring would "take care of it" for us. Then he went underground not answering or returning repeated phone calls. I also spoke with Rooks (by phone) and Corey Mohr (in person in the store). They both said they would refer the matter to the "warranty department". Again, no one called us. It must be an in-store joke that problems get referred to the imaginary... read full review
BUYER BEWARE if you do business with Royal Flooring. Do Not expect any service after the sale! We had a problem with the LVP flooring panels sliding out of place, and carpet rippling. Our project manager, Mike Schmitt, came to our home to assess the problem, and before he left he assured us that Royal Flooring would "take care of it" for us. Then he went underground not answering or returning repeated phone calls. I also spoke with Rooks (by phone) and Corey Mohr (in person in the store). They both said they would refer the matter to the "warranty department". Again, no one called us. It must be an in-store joke that problems get referred to the imaginary... read full review