Reviews for MercyOne Iowa Heart Center Des Moines
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Monday: 8AM - 4:30PM
Tuesday: 8AM - 4:30PM
Wednesday: 8AM - 4:30PM
Thursday: 8AM - 4:30PM
Friday: 8AM - 4:30PM
Saturday: ClosedSunday: Closed
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accepts credit cards
Ratings
Google: 2.8/5MercyOne Iowa Heart Center Des Moines
411 Laurel St A250, Des Moines
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Customer service is great, and I love the nurses, sonographers, and other medical staff I've met here! I used to make coffee for many of them everyday at the Mercy Starbucks, and they're always super friendly!But if you have adult congenital heart disease, go ANYWHERE else! The Iowa Heart CHD clinic is a joke. There's only 1 cardiologist, Dr. Malik, who's... definitely not my favorite, but let's leave it at that. From what I understand, he only sees adult CHD patients on Mondays, so you're going to wait at least 3 months for an appointment. Even if you're symptomatic or have concerns... nope, you get one doc, for one day a week.My dad is also a patient at Iowa Heart,...read full review
Love the Dr! Staff is terrible and very unprofessional. Do not return calls ask for an explantation from a letter I got to different explanations from two different staff. If you call plan on being on hold for 10 min.
Terrible customer service. Long hold times and confusing, convoluted automated system. When staff can be reached, they are by and large rude, dismissive, and insensitive. For example, I was recently on hold for more than 25 minutes. I do not feel I was able to make a fully informed decision about a recent procedure; by that I mean the procedure seemed necessary but I was not made familiar with the full scope of possible post-procedure side effects as related to my particular case. Absolutely do not recommend.