About Norm's Heating & Air Conditioning
Norm's Heating & Air Conditioning provides reliable and exceptional heating and air conditioning services to the local area. They offer 24-hour phone service for emergency situations and provide same-day services for repairs and installations. Their commitment to customer satisfaction is evident in their outstanding customer service, with technicians going above and beyond to diagnose and fix problems. They prioritize honesty and transparency, providing cost-effective solutions. With their expertise and dedication, Norm's Heating & Air Conditioning has earned a reputation for trustworthiness and excellence, making them a top choice for heating and air needs. Customers praise the company's responsiveness, with one reviewer mentioning a technician arriving within a few hours of the initial call. The team is described as kind, honest, and professional, going the extra mile to assist customers, even walking them through troubleshooting steps over the phone. Customers appreciate the company's willingness to honor warranties and provide fair pricing, making Norm's Heating & Air Conditioning a reliable choice for all their heating and cooling needs.
Our furnace stopped working yesterday. The new unit was put in just under 2 years ago. We went through Norm's. We called this morning around 9am. The service man was here by noon today. He identified the issue (a bad transformer). And he had it replaced and finished by 1pm. They even honored the warranty on the unit that is in Mom's (who passed shortly after the unit was put in) name. We only had to pay the service charge. My family has used Norm's ever since my Grandpa was alive. If anyone has any heating and cooling needs, Norm's is highly recommended!
We woke up today with our old heat pump on the blink, and I used all my known tricks before calling Norm's. Justin called back within 30 minutes to tell me they wouldn't be able to make it out this weekend, BUT! Justin sat on the phone and walked me through a few steps for diagnosis and a few more steps to get the furnace running again. Thanks to Justin, we'll be calling Norm's for all heating and cooling services in the future.
Terry was the kindest, most honest and professional human! His team Justin, Rusty and Danny were amazing and they were superb in installation of a new Furnace and Central Air. No one wants to stress the expense but if you're in need call Norm's Heating and Air Conditioning!