JCPenney Salon

Aug 2023

Kudos to Radia who does great work, always customer-focused, kind, patient, and caring. Also, understanding of customer desires...and clear with explanations related to process, albeit color, style, hair care, hair growth. We love you Radia.~Family of 3, all Radia's loyal customers

Jan 2023

Radia is the best I have been able to find in years. She told me right away the best way to obtain what I wished for my hair since it has been gone months without a professional haircut, caring about the quality of the haircut , explaining to me in a detailed way the texture of my hair, and the results I would have got if she cut in this or that way. I trusted her expertise and told her I wanted quality over the look, and let her decide how to manage the cut. Luckily I did. She really knows how to manage course and/or thick hair. The styling was exactly how I wanted it, too.

Jun 2022

I do like JC Penney, especially since I've returned to working in a business-casual environment. Something is always on sale, but with that comes inventory that's really picked over; at least in my case. I either wear a very common size, or they only receive 2 of my size per style to begin with and don't restock very often. JC Penney has a petites section, which I take advantage of. I have shorts legs and very large thighs, so this department is a saving grace. Again, sizes can really be picked over if you're a 6-8. I find this to be the case at the Edgewood Rd. location in nearby Cedar Rapids, too. I visited the location at Coral Ridge Mall today for undergarments. Specifically, shapewear. Very picked over in this area, but I did find something that will work. Finding an open dressing room was another story. Most of them are closed, so you might have to wait to try things on. Customer service has always been outstanding here, albeit hard pushes for their credit card. Today I was asked twice about saving 30%. I finally had to respond by saying, "I don't use credit cards." I know employees are only doing their job, but saying 'no' once is all it should take. Store is typically clean and tidy, at least through the week when I shop. Merchandising hasn't changed at the Coral Ridge Mall location since my visit a month ago. Displays and inventory all looked the same. Nothing new caught my eye in the women's clothing departments. It appears that once they've stocked for the season, that's it. I spent several years in retail, so maybe this is just more noticeable to me. A do have a complaint as far as a company policy is concerned: any rebates you earn (say around Black Friday) are given to you via a Visa debit card. These Visa cards have a very short period of time in which they can be used. I received a rebate card of $10 in December and the card expired in June of 2022. 6 months is not long.