PetSmart Doggie Day Camp

Aug 2024

Do not use! We brought in our 2 dogs to stay at their Pet Hotel while we were on vacation. We bought the dogs a suite, with calming scent and white noise, and the ability for them to have their toys. Pet Smart did not give our dogs any of the amenities we paid for. They put two dogs weighing in at a combined 170lbs in a 3x5 kennel, and then called us and demanded we travel home because one of the dogs was "aggressive." Their actions riled up the dog. They failed to provide the services that were promised. They failed to rectify the situation. The hotel manager was particularly vial to use and lied that she had returned calls. We will never use them or that store again.

Jun 2024

I'm very angry , we brought our dog for grooming on the 06/14/24 at 0900 at the Clive location in Des Moines IA. The groomer deep cut our dogs nails to where it was swollen, the right back leg is sore and swollen. Her ears have sores from cutting the hair too deep. We took her to the vet and she said they injured the dog so bad. Our dog has been very defensive and at times bites when you try to pet her. She never behaved like this before. I'm / we are very disappointed and annoyed. I think the groomer was new. We will not take our dog there ever again. Please don't let another dog go through this ever.

Apr 2024

I brought my 6 yr old 17 lb dog in for grooming, I'm new to Iowa & I was told that people are so nice here. When I picked the dog up i held onto their leash because I left mine in the car. Back at the car I saw that the receipt was for $75! I phone to ask about it but hung up after 5 mins & I went in both to return their leash & to ask about what was listed as "Special Handling $10". That person looked over at an older woman at the other register who immediately jumped in as though looking for an argument. Like an old snarling dog she was heavy with nasty attitude and said that he was biting & they needed a second person to hold him. In 6 yrs no groomer had ever complained about biting before, but I didn't doubt her. I just said that I would have liked to know. She claimed not to understand what I meant. I told her that when I paid I would have liked to know about the charge & the fact that my dog was biting. Needless to say, I won't be going back, and I wasn't surprised to see so many 1* ratings. I should have checked YELP! first.