I never do complaints or reviews. I usually just let it go. Not with this.
Monday I ordered a Sam’s club pickup for 6 items and it was set for 4-5 pickup. I had my 2 older kids and my 3 week old with me. Going insides was not an option if I wanted to keep my sanity. So around 415 I checked and it said order was ready, 445 I pulled into Sam’s club and checked into spot 12, waited 10 mins…. Nothing. Checked app and rechecked in, waited another 10 mins…. Nothing. At this point I rechecked and it went from showing “I’m here” back to “in progress” At this point my newborn is screaming and my patience is thin. I pull out and start driving the parking lot... read full review
October 2024
While i love Sams and the place is always clean and stocked. Every human interaction I have had - auto, returns, optical have been notably bad. Like text book definition of how to bad customer service. Go here for anything but avoid Optical and Auto. There's no amount of savings that make it worth going here for those kind of things
August 2022
Everything purchased in store was fine but waiting on line every time to leave the building after you check out is ridiculous!
I never do complaints or reviews. I usually just let it go. Not with this. Monday I ordered a Sam’s club pickup for 6 items and it was set for 4-5 pickup. I had my 2 older kids and my 3 week old with me. Going insides was not an option if I wanted to keep my sanity. So around 415 I checked and it said order was ready, 445 I pulled into Sam’s club and checked into spot 12, waited 10 mins…. Nothing. Checked app and rechecked in, waited another 10 mins…. Nothing. At this point I rechecked and it went from showing “I’m here” back to “in progress” At this point my newborn is screaming and my patience is thin. I pull out and start driving the parking lot... read full review
While i love Sams and the place is always clean and stocked. Every human interaction I have had - auto, returns, optical have been notably bad. Like text book definition of how to bad customer service. Go here for anything but avoid Optical and Auto. There's no amount of savings that make it worth going here for those kind of things
Everything purchased in store was fine but waiting on line every time to leave the building after you check out is ridiculous!