Ankeny Integrative Health

Sep 2023

It's been almost a year but my knee is about 85% better without the replacement surgery the ortho dr wanted me to have. A lot of work and dedication. Insurance needs to get on the band wagon with this therapy and more people would use it I'm sure. Staff is great!! New dr is good as well.

Jun 2023

After watching the television commercials for Optimal Health with Dr Ole Olson, I attended a sponsored dining seminar that focused on peripheral neuropathy. Upon attending the initial office consultation on 5/25/23 (booked at the seminar) the following were my personal observations: First of all, please don't advise prospective clients that there is an eight minute turn-around time for appointments (the seminar already made your office representative come across as an ambulance chaser). Second, the female that did the sensitivity testing appeared to have back issues, this did not go over well with me when the facility specializes in chiropractic services. Third the audio was not working on the video presentation, which was stressing the previously mentioned female (as if the delays were eating into her time with the client. The video in question was previously viewed at the seminar I attended). Upon checkout, the representative that was accepting my (seminar) payment & booking the next follow-up appointment seemed agitated when I would NOT accept an appointment for the next day & upon checking my work schedule the next available time that I could be seen was Monday June 5th. There must be an inforced office policy to get the clients booked ASAP after the initial consult, otherwise they are more likely to cancel. In addition, the check-out clerk made it very clear that her job was not providing medical advise, regarding if the services they provided would or would not be accepted by insurance (understandable since each client's billed diagnosis will vary). And finally, there was another client that was checking out and complained that his treatments were denied by his insurance as not medically necessary, that he had already spent 2k in out-of-pocket expenses with this office, and was being presented with a packaged drinkable powder mix to purchase that he was hesitant to buy. I have been dealing with peripheral neuropathy since 1997 (26 years), I doubt very much that Optimal Health can do anything more, that any of the other medical treatments that I have already received. Therefore, I have cancelled my 6/5/23 follow-up appointment, which would have most likely be denied by my insurance for medical necessity. I would NOT "openly" recommend Optimal Health, for neuropathy issues, to any of my friends or family.