UnityPoint Health - Eyerly Ball - Ames

Dec 2023

I tried to get an appointment with unity point health just to be EVALUATED to be seen by a therapist and they said they only take walk ins and that there was no way to schedule an appointment. They are only open on weekdays. I am only off on Tuesdays. I would have to come in once a week for months and PRAY that they happen to have an opening just to determine, yup i need therapy. When I asked the receptionist if there was any way to schedule an appointment for evaluation, they said that they were like ‘greatclips’ and that ‘you can’t expect to just get a haircut right away’. Yeah waiting to get help for my rapidly deteriorating mental health is just like waiting...read full review

Dec 2020

I’m quite unhappy with this place... I go there for insurance reasons, but I just called in, spoke to someone, they transferred me to a nurse (who they knew would be out), and then I left a message. I then tried recalling so I could talk to that same person and all of a sudden I go straight to voicemail, saying “they are closed”.. this all happened within 2 min, and I didn’t receive the care or respect I needed.I also feel that they are not evaluating myself correctly. Or at least haven’t been. I’ve also had several mishaps with prescription fill ups, they’ve been wrong on several times. Also I can never seem to get in sooner than 4 weeks out.. I feel like...read full review

Dec 2019

The staff is very rude. The male that you see over video chat for any medication (which is extremely uncomfortable) is very mean. He does not care if you get treated he does not care if you feel safe and trust him. I'm not sure why these people chose to work in the mental health field when they don't have ANY empathy. They act as if it is an inconvience for you to be seen and they said to me that I should go to another place because frankly they are too busy. If you want to be treated like a human being do not go to this place even for a walk in. Oh and if you have an appointment at 10:15 and you show up at 10:15 prepare to be yelled at for being 15 minutes late, they...read full review