HI POWER Solar

May 2023

This is an amendement to my 5/3/2023 review of Hi-Power Solar. Just after posting my 1-star review, I received a call from Cruz who agreed to charge me the price I had been paying before for changing a microinverter without the $360 truck rollout fee. Plus, he said he'd waive the down payment on the labor because I was an old-time customer. A few days later, when I contacted the company for an appointment, Ron picked up to explain why their charges had gone up. He did agree to honor the price Cruz had given me this one time. The techs came over and did a wonderful job as always. And I have to say the new lady handling the emails and billing is on top of everything. So...read full review

Feb 2023

Chase and Cruze and the people over at Hipower solar did an amazing job on my parents house they were very helpful throughout the whole process solar panels and backup battery work like they should and couldn't be happier. Cruze went above and beyond when my parents had an issue with the solar not working due to poor original house wiring on the dryer he came out from the airport and got them backup and running. They have been helpful with any questions and I can't be any happier with the service.

Oct 2022

Almost one year after installation of PV system...permits still not finalized with HELCO, and an error message in system and electric bill is escalating. Difficult to reach any staff...and when reached responses = 'staff is sick', 'no technicians available in your area', 'waiting for a part' (note: no one has been on site to inspect system to diagnose problems), '...on the mainland and will follow up when I return'. Current status after paying this company over $50,000...we have a $55,000 system on our roof with an significant error message, our electric bills are escalating, no Helco permit finalized and frustration with no service follow up.I was frustrated...now time...read full review