I was on Kaua'i for a work rotation when my Ford Escape transmission went out. I was freaking out, but Juli and the team at Ford were able to help get me situated and take my car in so quickly for a diagnostic. From there they ordered a special part for me and kept me updated throughout the entire process. They worked with me to make sure I was able to put things in my car and went above and beyond to help get my car shipped back to O'ahu smoothly. I am so incredibly grateful to Juli and the rest of the team at Kuhio Ford who made an experience that could have been horrible so much easier. Thank you all!
November 2022
After a week, they diagnose the AC, bad evaporator will cost $1800. No wait, she made an error, the cost is $2200. Oops actually $2300. And the diagnosis, which is normally included is additional $300 or so. My service agent doesn't respond to calls, texts or messages, so there's no way to plan a pickup, nada. So net net, after fees I am guessing about 3 grand to fix the AC. Live and learn, right?
November 2022
I had an unbelievably positive experience in the ford dealership service department today. My daughters car had an issue while I was out of town and Tom my service writer absolutely helped me out in a pinch while I'm off island. I have always had great service here but today exceeded all my expectations. If you need responsive honest hands on help I highly recommend contacting Tom. I am thrilled with his help and my daughters car is back on the road. Mahalo nui loa Tom! You are extremely appreciated!!
I was on Kaua'i for a work rotation when my Ford Escape transmission went out. I was freaking out, but Juli and the team at Ford were able to help get me situated and take my car in so quickly for a diagnostic. From there they ordered a special part for me and kept me updated throughout the entire process. They worked with me to make sure I was able to put things in my car and went above and beyond to help get my car shipped back to O'ahu smoothly. I am so incredibly grateful to Juli and the rest of the team at Kuhio Ford who made an experience that could have been horrible so much easier. Thank you all!
After a week, they diagnose the AC, bad evaporator will cost $1800. No wait, she made an error, the cost is $2200. Oops actually $2300. And the diagnosis, which is normally included is additional $300 or so. My service agent doesn't respond to calls, texts or messages, so there's no way to plan a pickup, nada. So net net, after fees I am guessing about 3 grand to fix the AC. Live and learn, right?
I had an unbelievably positive experience in the ford dealership service department today. My daughters car had an issue while I was out of town and Tom my service writer absolutely helped me out in a pinch while I'm off island. I have always had great service here but today exceeded all my expectations. If you need responsive honest hands on help I highly recommend contacting Tom. I am thrilled with his help and my daughters car is back on the road. Mahalo nui loa Tom! You are extremely appreciated!!