UPDATE: We received an email from Morganne at Best Screen and she has been amazing to work with. The manufacturer sent out a new screen and Best Screen came out to install at no charge. The new screen looks amazing and we are happy we gave Best Screen the opportunity to rectify this unfortunate situation. Taking over a business can cause some growing pains and it appears that could have been the situation here. We are very happy with our new screen door from Best Screen!
UPDATE: We received an email from Morganne at Best Screen and she has been amazing to work with. The manufacturer sent out a new screen and Best Screen came out to install at no charge. The new screen looks amazing and we are happy we gave Best Screen the opportunity to rectify this unfortunate situation. Taking over a business can cause some growing pains and it appears that could have been the situation here. We are very happy with our new screen door from Best Screen!