Hawaiian Rainforest Spa

Mar 2022

The girls in the spa were lovely, the facilities mediocre and the price high. There were untold "service charges" and a forced gratuity percentage. The service itself was light touching and we were freezing cold. We were hoping to spend some time by the pool and have lunch after. The lunch options for people with dietary restrictions were limited from a small menu to begin with and was limited to the pool/beach bar. Food and drinks were expensive. I would not recommend this place for the price. I have received similar priced services ($750 CAD) in 5 star hotels, not 3 star back room jobs.

Aug 2020

Conducting business during this virus is challenging to say the least, but a friend and I decided to treat ourselves. We needed stress relief. Carol, the spa manager, was professional and extremely cordial. We waited in the lobby outside until it was our appointment time. Our temperatures were taken and we went over the safety precautions sent to us via email and posted around the spa. Masks had to be worn throughout the massage and therapist and I washed up before starting. My 90 minute deep lomi with hot stones was administered by Hope. We went over my goals, concerns, health and preferences beforehand. It was just what I needed. Left feeling invigorated and relaxed, Lymphatic drainage and toxin release left me feeling less “puffy.” Although spa services are pricey, you hopefully receive what you pay for. I plan to do it again, on a more regular basis, if the service received is consistent. The spa was nice and the facility was very private due to appointment spacing. My friend and I had the locker room, restroom and shower areas to ourselves. I did miss out on having a quiet area for stretching out and relaxing, and private pool like at another spa I’ve patronized, but these times don’t allow for all amenities. Enjoyed a nice lunch at the grill after, but was concerned by guests and a few employees’ lax participation regarding proper social distancing and mask wearing practices. Property manager and HR need to address these issues if they wish repeat visitors. Other friends who have stayed there, voiced the same concerns. I understand and fully appreciate the property currently running “Mahalo Kauai” special, but disruptive and inconsiderate behavior of guests can ruin it for others.

Aug 2018

I decided to splurge on a mani-pedi since I didn't have time to get it done before we left home. I thought: it's got to be better than the quick-paced places at home. I should have known better. Prices are always over-priced here, but $131.25 for a very basic manicure (she painted my cuticles) and an average pedicure. The gratuity was automatically added at 20% - I was not able to adjust it. And she automatically clicked "no receipt" (without asking me) so I didn't get a receipt. I'm not upset so much with her (she is very interesting and nice) as I am at myself. Like I said, I should have known better - not worth the $$$$