This place is hit or miss… the real problem is their communication process… years ago all of the MTFs got rid of their phones so there’s absolutely no way to directly call the clinic which is really inconvenient for a lot of reasons.I had been told over and over to use the secure messaging on the portal to speak with my doctor but it always seemed like the nurses were putting up red tape by never relaying my messages to him. It took me finally getting mad with the lack of communication to have a head nurse call and get me scheduled to see my doctor and when I spoke to him he said he was completely unaware of my symptoms that I sent the nurses messages about!Not... read full review
October 2023
So, if you live in kapolei or ewa and need to take your dependents to a medical home, this is my favorite. I am stationed on Scofield, but I live in Kapolei, and I have tried multiple. This one is my favorite and the most convenient.
August 2023
This place would get 5 stars but the current nurse there is the worst, knocking it down to 2 stars. Bad attitude, rude and disrespectful. She picked the wrong profession to have those traits. Other than that, the pharmacy staff/crew are awesome and the front desk receptionist was great to engage conversation with. The pharmacy crew/staff and the Front Desk receptionist are very professional and helpful. Keep up the awesome and great work. As for that nurse, suggest you change professions where patient engagement isn’t in the job description. You make everyone in the medical profession look bad.
This place is hit or miss… the real problem is their communication process… years ago all of the MTFs got rid of their phones so there’s absolutely no way to directly call the clinic which is really inconvenient for a lot of reasons.I had been told over and over to use the secure messaging on the portal to speak with my doctor but it always seemed like the nurses were putting up red tape by never relaying my messages to him. It took me finally getting mad with the lack of communication to have a head nurse call and get me scheduled to see my doctor and when I spoke to him he said he was completely unaware of my symptoms that I sent the nurses messages about!Not... read full review
So, if you live in kapolei or ewa and need to take your dependents to a medical home, this is my favorite. I am stationed on Scofield, but I live in Kapolei, and I have tried multiple. This one is my favorite and the most convenient.
This place would get 5 stars but the current nurse there is the worst, knocking it down to 2 stars. Bad attitude, rude and disrespectful. She picked the wrong profession to have those traits. Other than that, the pharmacy staff/crew are awesome and the front desk receptionist was great to engage conversation with. The pharmacy crew/staff and the Front Desk receptionist are very professional and helpful. Keep up the awesome and great work. As for that nurse, suggest you change professions where patient engagement isn’t in the job description. You make everyone in the medical profession look bad.