Coriana Cleaning and Building Maintenance LLC

Oct 2022

My family and I were in need of a move out cleaning service. Our property management had an approved list of cleaning companies and for some reason we chose this one. The initial set up for an appointment was a breeze, the owner communicated with me. Two days before cleaning day the owner txt that she would be there at 8 am, then the night before cleaning day she said they would arrive between 8:20 am-9:00 am. Which I was fine with because I have to drop my kid to school anyways, I got to the house at 8:15 am and waited in my car for them to arrive. I txt them at 8:05 am letting them know that they can park in our assigned parking stall that's right in front of the house so they don't have to park in guest parking that's a little further away. This is where it went downhill. I called the owner at 9:14 am to ask if they needed help finding the place but she said no they're 5 minutes away. The cleaner did not show up til 9:51 am. I was furious! I had a scheduled appointment to go to at 9:30 which I missed because I had to wait for them to arrive! When the cleaner got out of the car I asked him why he was late he was supposed to be here between 8:20 - 9:00 am. His response was "Sorry I'm just employee they tell me to come clean and I come! You can talk to my boss!" He didn't speak very good English which I didn't mind but I did mind that he was late and his excuse was "I'm just an employee!" Smh I then called the owner to ask why he showed up late! She said that she doesn't know, when we last talked they were both together and the owner asked the employee if he wanted her to show him where the house was but the employee refused. She then tells me "I'm sorry but idk where he went after he left me, maybe he go somewhere before your house." I was so irritated at her response I told her that it was very unprofessional of them to conduct business like this! Do not tell a customer you're gonna show up at a certain time and not show up, and when you do show up have a lame ass excuse! I also asked her where is the other cleaners? She said "oh the other lady is late she will come soon!" Then employee cleaning the house tells me "it's ok I clean by myself it'll be fast no more than 5 hrs!" At this point I'm still talking to the owner and ask for a discount for the inconvenience they've caused me, she said I can take off the taxes it's about $60. I said I guess that's fine. But you should really talk to your employees about showing up on time. She assured me that the place will be cleaned! That they know what the property management likes to see clean. And that they've never had any complaints from our property management before so I shouldn't worry. I said ok if you say so and hung up. I left to go about my day and came back around 4:15 pm and the cleaner was still cleaning. My husband came from work and got to the house at 4:30 pm and asked the cleaner what time he would be done and he told my husband about and hour to hour half. When everything was over and done with we came back to the house and check on it. The house was not DEEP CLEANED! It was surfaced cleaned, just what the eye sees from a glance was cleaned. I will say though that we are not dirty people but we did rent the house for 6 years and prior to that the previous tenant was there for more than 10 years. All in all I would not use this cleaning service again. Maybe others will have a different and better experience. But as for me this will be the 1st and last time!

Jun 2020

Great Service !!!!They clean my restaurant kitchen, Mimis Peruvian Cuisine specially the hood that was really really grease. They left it like newPrice really reasonableI will recommend any time

Jan 2020

I should have read all the reviews before working for this lady. I worked very hard and long hours for this lady , cleaning and scrubbing entire house all by myself. She didn't even come to many of them. Now she doesnt seem to want to pay me. Right before Christmas she told me someone stole her phone cloned something and now her Bank Account is frozen. Omg! Really. Said I would need to give her a few days to clear it up. OK. I waited 4 days and asked her about it . I was told It should be taken care of by the following Monday . Call her up (No Answer.) Text her if she was able to clear things up?. She told me to stop giving her grief already and I should have given her my hours for each day on the day of work that way she wouldn't have to make me wait.Omg. that's not cool those houses didnt clean themselves. Anyways fast forward. it's now 3 weeks later and still no pay . My rents due and she still has not paid . I told her I was going to file a complaint with DOl and she said please dont give her a few more days. Lol still nothing So I Call DOL GOTTA GO IN AND FILE. I give her one last opportunity and tell her. She then text me back how low class I am and what goes around comes around. Then promises to pay me 300 (not even half of what she owes) and said she would pay me the rest later. I waited for her all day started texting her about 330 and nothing till much later. I guess she decided to keep the money. This is so wrong and she needs to shut down her business and fix her issues