I had the most amazing facial with my esthetician Wai. She was so nice and knew exactly what she was doing! I had a very relaxing time and would definitely recommend her for your next facial. I can actually see the difference in my skin, I'll be coming back soon!
March 2024
Recently there was an unexpected incident. I had booked 2 appointments two days in advance on the Massage Envy website. It was the only day I had off that week... and I was really looking forward to a day of relaxation and de-stressing. One was for a 1 hour massage session and one for a 1 hour total body stretch session. I've never tried the total body stretches before and had wanted to try it out to supplement the massage. My main focus that day was the massage. The day before the appointment, ME called and texted me to tell me that the therapist for the total body stretch session had an emergency come up. So the session I booked would need to be rescheduled/ it... read full review
February 2024
Was quite annoyed since I had to drive from Honolulu which was a 90 min roundtrip experience only for my provider to "forget" she had an appointment that day. They did offer to rebook, which did little good since I had to fly home the next day. Worst part was they had me sit there for 20 minutes past my appointment time only then to realize she was a no-show. UPDATE: The General Manager called me today to apoligize for the experience. Definitely sincere and I think it was a one-off issue. Next time I am in Hawaii I will give them another shot.
I had the most amazing facial with my esthetician Wai. She was so nice and knew exactly what she was doing! I had a very relaxing time and would definitely recommend her for your next facial. I can actually see the difference in my skin, I'll be coming back soon!
Recently there was an unexpected incident. I had booked 2 appointments two days in advance on the Massage Envy website. It was the only day I had off that week... and I was really looking forward to a day of relaxation and de-stressing. One was for a 1 hour massage session and one for a 1 hour total body stretch session. I've never tried the total body stretches before and had wanted to try it out to supplement the massage. My main focus that day was the massage. The day before the appointment, ME called and texted me to tell me that the therapist for the total body stretch session had an emergency come up. So the session I booked would need to be rescheduled/ it... read full review
Was quite annoyed since I had to drive from Honolulu which was a 90 min roundtrip experience only for my provider to "forget" she had an appointment that day. They did offer to rebook, which did little good since I had to fly home the next day. Worst part was they had me sit there for 20 minutes past my appointment time only then to realize she was a no-show. UPDATE: The General Manager called me today to apoligize for the experience. Definitely sincere and I think it was a one-off issue. Next time I am in Hawaii I will give them another shot.