About Kona Air Conditioning
Kona Air Conditioning is a highly recommended HVAC company serving Kona. Customers praise their reliability, knowledge, and prompt service. The company excels at diagnosing and resolving past installation issues, offering excellent solutions. Kona Air Conditioning handles both maintenance and new installations efficiently. They provide clear communication, from initial estimates to project completion. Desmond does a good job of educating his clients on options and gives a very thorough analysis. Crews are professional, clean, and respectful of customer property, leaving the home absolutely spotless. They are rock solid, reliable, dependable, and responsible. Katie, who handles the office, is incredibly friendly and fast. Customers appreciate the expertise in explaining options and finding the best solution for their needs and budget.
Desmond gave us a very thorough analysis and a quick and competent repair. We brought in Kona AC after an expensive diagnosis from another company. What a relief when Desmond quickly diagnosed the issue and got our system running again. He communicated frequently to keep us apprised of exactly what he was finding.
We absolutely 100% recommend Kona Air Conditioning! They are the highest quality professionals, they listen to your concerns and focus their solutions on your key issues, budget, needs, etc. That said, Desmond does a good job of educating his clients on options! After all they are the professionals so plenty of options to share! Katie who handles the office, scheduling, client questions...is absolutely awesome as well! We had an air conditioner that had been out of commission for awhile, we had used one contractor who did an expensive patch fix that did not last (it seems that he did not do a complete review of our system and had not fully assessed or even looked at the equipment in our attic) which was quite unfortunate and rather costly, to the contrary Desmond with Kona Air Conditioning took a really good look at the whole system and clearly explained the issue and initial options. They manage a crew of terrific air conditioning professionals that get the job done with minimal disruption to a household. Totally clean, taped off areas and used plastic and drop cloths. Did not even have to cut or expand access points. No excessively long wait times either once we decided to move forward with them. Warranties on service/labor, warranty on parts/new equipment, they handle product registration and any rebates from Hawai'i Energy. We could not be happier with them! To a person every one with their company has been 5 Star terrific, professional, respectful, informative, responsive, customer focused, and just very nice people to deal with even if your grumpy from being hot when your old AC fails. Thanks Kona Air Conditioning, we are going to refer our nearest and dearest to you...and any one reading this review!
Simply an amazing company. Katie, who runs the front end of the company, is incredibly friendly and FAST. Like OMG. Given how short-handed everyone is these days: How in the world was she and Desmond able to get their crew over here so soon to do our project (replace a dead mini split with a 3-pronged system). But they did it. And they came in, right on time as promised, and did all the work as explained, left our home absolutely SPOTLESS (I mean, really, it was cleaner than it was before!), and then left us with a brand-spanking new air-conditioner system in our home. It was all in one day (again, as promised). So many people show up late, or leave half-way through a project and return days later, to finish without so much as an excuse. Not these guys. They were rock solid, reliable, dependable, responsible. And the icing on the cake: They gave us the best bid on the job. Loved these guys. Absolutely not one negative thing to say about them.