Maui Medical Kahului

Jan 2024

NO PARKING!!! Arrived 40 minutes before appointment- DROVE AROUND LOT 20 MINUTES - ENDED UP GOING TO LONGS DRUGS ACROSS HANA HIGHWAY ...TOOK 50 MINUTES TOTAL ... no parking for this whole building - finally went in a spot for next door car dealer which owns 80 percent of the lot! was told by that business employee to leave or I'd be towed! signs all over about tow...! "no parking" signs along all nearby roads - it's industrial ... finally had to go down Hana Highway, across the street to Longs Drugs and risk being towed by them!!! had to run along hana highway and across street - took 50 minutes total. I called patient advocate and reported... Don't come here until...read full review

Jan 2024

While the medical personnel are mostly acceptable, their robotic phone answering system is a convoluted nightmare. At each step, you are placed on hold for up to 15 minutes before being transferred to another message followed by more holding. At the last step, the phone hangs up on you!! If you try to bypass this horrible phone system and book online, there is no option to cancel or change the appointment. Expect lots of frustrations if you choose this medical practice.

Oct 2023

My husband & I had been with Maui Medical Group for more than 45 yrs. We love their services as well as their doctors had a more caring one to one caring for each of their patients. But, Sadly, their health staff changed in customer services to their patients. Sometimes, I wonder if these health staff are here to give their patients there all, or the healthcare staff is employed just for their futures retirement benefits? Because, little do they know there actions reflect on their staff's!!! Their Optometrists,( as a local and a longtime patient ) don't care for Optometrists services at all. Optometrists services to local are not treated the same as caucasian. That the patients notice that ( while waiting and watching in the office) Optometrists services towards patients are different manner. Now, MMG optometrists retired there is No replacement! Why? Convenient for patients which Kaiser is their competitor. As overall employee staff. Let's start in the beginning. MMG has Inexperience customers service from their phone operators, doctors staff with their patients as well as patients Doctors! MMG should take care their employees staff ( especially day shifts) MMG, should take time for employees of training classes on how to Handle, Service your patients ( patients are who pays for MMG employment) Solution can be solved through their working conditions as we'll release stress, too MMG should not giving up on this training idea ASAP. It works. MMG, has only a handful, less than a handful of medical professionals there that does continue service their patients with so much services. But, only a few. Sadly,The patient waiting in their room is a long which( like Maui hospital ER) for seeking services from doctors, but those are a few whom are serving their duties like what their patients are there for.But,most physicians forget themselves they have patients are in the room waiting patiently to be served upon and hears ( Which sometimes the walls are so thin that patients can hear in the waiting rooms) doctors conversation of their personal lives! So, complaining that MMG headquarters' GM at the penthouse office. They, should start getting out their comfort office and make as an example ( Go out in that building every day all different time. But, go and exercise those legs to each floor and get acquainted of what you see on hand for yourself ( What you can improve and where the problem are. Interact with you employees and patients,too. Don't only wait for your general meetings, if you of your patients! Then the GM needs to change himself. Because, like I said 45yrs plus years I'm sharing my opinion that can be better thatKaiser Permanente..That you will receive more patients Thank you