I usually only use this platform unlike most to post great reviews, but this time I had to let those know about how PWC really treats their customers as this went on far to long. When I first hired PWC 5 years ago, I had nothing but issues with their cleaning schedule and the crew not at all showing up, forgetting cleaning and not even apologizing for their mishap. Guests would arrive at my home uncleaned for their check in. This went on many times at least once to twice a month for months until they finally got things figured out. Customer service is horrific especially the follow up. Ron the manager gets pissed off when you get firm with him on the phone because his... read full review
February 2022
I usually only use this platform unlike most to post great reviews, but this time I had to let those know about how PWC really treats their customers as this went on far to long. When I first hired PWC 5 years ago, I had nothing but issues with their cleaning schedule and the crew not at all showing up, forgetting cleaning and not even apologizing for their mishap. Guests would arrive at my home uncleaned for their check in. This went on many times at least once to twice a month for months until they finally got things figured out. Customer service is horrific especially the follow up. Ron the manager gets pissed off when you get firm with him on the phone because his... read full review
November 2021
Do not use PWC because they will waste your time. Last year they showed up and did a great job. So we scheduled with PWC this year and nobody showed up or called the first day. We re-scheduled for the next day. No one showed up or called. We wanted to give the benefit of the doubt (be loyal customers) and re-scheduled for a third day in a roll. No one called and no one showed up. We got excuses and apologies but no service. The owner Ron Guess was made aware of the situation but never contacted us for follow up or an apology. This company does not care about customers and they charge top dollar. They probably will not be in business much longer. We wasted 3 days trying... read full review
I usually only use this platform unlike most to post great reviews, but this time I had to let those know about how PWC really treats their customers as this went on far to long. When I first hired PWC 5 years ago, I had nothing but issues with their cleaning schedule and the crew not at all showing up, forgetting cleaning and not even apologizing for their mishap. Guests would arrive at my home uncleaned for their check in. This went on many times at least once to twice a month for months until they finally got things figured out. Customer service is horrific especially the follow up. Ron the manager gets pissed off when you get firm with him on the phone because his... read full review
I usually only use this platform unlike most to post great reviews, but this time I had to let those know about how PWC really treats their customers as this went on far to long. When I first hired PWC 5 years ago, I had nothing but issues with their cleaning schedule and the crew not at all showing up, forgetting cleaning and not even apologizing for their mishap. Guests would arrive at my home uncleaned for their check in. This went on many times at least once to twice a month for months until they finally got things figured out. Customer service is horrific especially the follow up. Ron the manager gets pissed off when you get firm with him on the phone because his... read full review
Do not use PWC because they will waste your time. Last year they showed up and did a great job. So we scheduled with PWC this year and nobody showed up or called the first day. We re-scheduled for the next day. No one showed up or called. We wanted to give the benefit of the doubt (be loyal customers) and re-scheduled for a third day in a roll. No one called and no one showed up. We got excuses and apologies but no service. The owner Ron Guess was made aware of the situation but never contacted us for follow up or an apology. This company does not care about customers and they charge top dollar. They probably will not be in business much longer. We wasted 3 days trying... read full review