Every day I come here, theres a new rule that contradicts yesterday's rules. The absolute lack of sensible consistency is enough to drive anyone nukin futs. And for Christ sake, get your dang number ticket system back on order.. tired of this every man for himself crap. Tired of being cut in front of my place in line. And the worst of it is that all of the staff just keeps letting all of the Bs continue. Oh, and never mind we actually answer the god damn phone when customers call.
August 2021
Unwelcoming staff. Stood there like an idiot for at least 15 mins until I was helped. Mind you, no one was before me or after me. Was told they would give me a call because customs has not approved box yet. Next day I get a call and I sped off to their office. Stood in line like an idiot again, until one of the staff members asked a another staff, who was wandering around, to assist me. She takes my box number, comes back and tell me to leave my name because custom hasn't approved yet. I almost lost it. Now irritated, I told her, "YOU GUYS CALLED ME AND TOLD ME MY BOX WAS READY!" Another staff, "We called you?" Me: "YESSSSSS!" They take... read full review
November 2019
I was very skeptical on utilizing United PetSafe and shipping my dog through their cargo but all in all it went very smooth and would highly recommend. If anyone is in between sending their pet through United let me reassure you their cost was hundreds of dollars less than the quote I got from a pet shipping company. Not only that the dates to ship my dog were very convenient and flexible to my schedule. They were very easy to get in touch with as well! I called at least 7x before my pets shipping day just to calm my nerves about all the documents, crate size, and him being safe. Just follow their documents provided online and it'll go smoothly!
Every day I come here, theres a new rule that contradicts yesterday's rules. The absolute lack of sensible consistency is enough to drive anyone nukin futs. And for Christ sake, get your dang number ticket system back on order.. tired of this every man for himself crap. Tired of being cut in front of my place in line. And the worst of it is that all of the staff just keeps letting all of the Bs continue. Oh, and never mind we actually answer the god damn phone when customers call.
Unwelcoming staff. Stood there like an idiot for at least 15 mins until I was helped. Mind you, no one was before me or after me. Was told they would give me a call because customs has not approved box yet. Next day I get a call and I sped off to their office. Stood in line like an idiot again, until one of the staff members asked a another staff, who was wandering around, to assist me. She takes my box number, comes back and tell me to leave my name because custom hasn't approved yet. I almost lost it. Now irritated, I told her, "YOU GUYS CALLED ME AND TOLD ME MY BOX WAS READY!" Another staff, "We called you?" Me: "YESSSSSS!" They take... read full review
I was very skeptical on utilizing United PetSafe and shipping my dog through their cargo but all in all it went very smooth and would highly recommend. If anyone is in between sending their pet through United let me reassure you their cost was hundreds of dollars less than the quote I got from a pet shipping company. Not only that the dates to ship my dog were very convenient and flexible to my schedule. They were very easy to get in touch with as well! I called at least 7x before my pets shipping day just to calm my nerves about all the documents, crate size, and him being safe. Just follow their documents provided online and it'll go smoothly!