I bought a Groupon and can't reach them to schedule the appointment. Don't sell Groupons if you aren't going to return calls!!
August 2022
I purchased a Groupon and received an email confirmation email for my appointment that I booked in August at 8 am. I arrived 15 minutes early, and no one was there. The gate to the business was locked. Upon checking their website, their homepage said: "Lash Up Studio Hawaii ... closed." I called the main number a few times and even attempted to message the owner on Instagram, but no response. I hate to write bad reviews, but this is terrible customer service! The business should have done their part to send a courtesy email to notify those with confirmed appointments that the company is no longer in business.
May 2021
LOVE LOVE LOVE LOVE LOOOOVE TINA! I initially went to her through a Groupon just to see what it's like to get lashes. I cannot stress enough how amazing this woman is! My lashes: freaking gorgeous! The experience: easy, comfortable, and I felt like I've known her forever. She makes you feel right at ease like you're in your own home having a chat with an old friend (while your lids are taped and she's perfecting your lashes, of course). She's super knowledgable and helps you choose what amount of lashes/volume is best for you. She can tell when you've been stressed by the time you come back for a re-lash. I didn't even know lashes had... read full review
I bought a Groupon and can't reach them to schedule the appointment. Don't sell Groupons if you aren't going to return calls!!
I purchased a Groupon and received an email confirmation email for my appointment that I booked in August at 8 am. I arrived 15 minutes early, and no one was there. The gate to the business was locked. Upon checking their website, their homepage said: "Lash Up Studio Hawaii ... closed." I called the main number a few times and even attempted to message the owner on Instagram, but no response. I hate to write bad reviews, but this is terrible customer service! The business should have done their part to send a courtesy email to notify those with confirmed appointments that the company is no longer in business.
LOVE LOVE LOVE LOVE LOOOOVE TINA! I initially went to her through a Groupon just to see what it's like to get lashes. I cannot stress enough how amazing this woman is! My lashes: freaking gorgeous! The experience: easy, comfortable, and I felt like I've known her forever. She makes you feel right at ease like you're in your own home having a chat with an old friend (while your lids are taped and she's perfecting your lashes, of course). She's super knowledgable and helps you choose what amount of lashes/volume is best for you. She can tell when you've been stressed by the time you come back for a re-lash. I didn't even know lashes had... read full review