Kevin Ono | Loan Officer/Processor | Primary Residential Mortgage, Inc.

Oct 2024

Attentive, responsive, personable, knowledgeable. Goes the extra mile to ensure needs are met. Takes the time explain processes and answer questions in a friendly, professional and patient manner. Will definitely use his services in the future.

Nov 2018

I would highly recommend working with PRMI. While buying our home, Nelson and Lorelei were flexible, accommodating and all with a positive attitude that helped us tremendously through this very daunting process. Thank you!!!

Jul 2016

I highly recommend Jared and Primary Residential! I was a first time homebuyer and new to the island, but I did my homework and know that Jared is the best! Primary Residential was one of 10 companies I considered, but after researching and conducting interviews (both phone and in-person), I narrowed it down to 3 companies. They were all very professional and experienced. What led me to Jared as the obvious choice was the combination of rates and lender credits that blew everyone else out of the water. Throughout all stages of the process, Jared was extremely professional and friendly, and always willing to meet up or explain certain processes. He made a potentially overwhelming and confusing process into something painless and efficient. Because of him, I was able to speed up the normal closing timeline from 50 to 35 days, allowing me to move in sooner! He consistently responded to emails or voicemails within the hour, which I really appreciated. Even 4 weeks after closing, he's still answering my questions as fast as ever. Jared helped me decide when to lock in a rate (since rates fluctuate daily), and thanks to him, I got the lowest rate available within the 3 week window I had; the final closing costs were very close to the originally estimated closing costs, but lender credits were better than originally estimated, meaning I walked away with an excellent deal. Again, I highly recommend Jared!