Reviews for DirecTax

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  • Mar 2024

    I'm a bit concerned with the management of personal information and unwillingness to provide a fee schedule. I initially stopped by in February and had a form sent to me to start the process. I was happy to have a "secure" platform on which to upload personal information.

    Unfortunately, the form apparently went to the main office in Florida instead of to the local preparer. I walked into the Bougainville location to bring my hard copy 1099s. The local office had a lot of problems finding my records online. Eventually, the tax preparer began reading from secure messages in his inbox - including talking about a property I didn't own (someone else's record). Meanwhile...read full review

  • May 2023

    DO NOT GO here. I made the mistake of thinking since they are next to the NEX they were partnered/sponsored by the dod and trusted them to do my taxes. This place messed up my taxes so horribly the IRS contacted me and then it took an entire week to verify my identity with the irs and correct there mistakes. I have an extremely simple filling status, I only filed here because I was very busy. I am STILL WAITING for my tax return THREE MONTHS after filing here, even after correcting mistakes with the IRS. PS this business looks sketchy because it is. Don’t make the same mistake as I have, go somewhere else.

  • Apr 2022

    Quick, Accurate, Affordable Tax Service - we had all my documents ready and walked in to the Direct Tax office set up at the Navy Exchange Pearl Harbor parking lot during this past tax season and was seen immediately. Wallace handled our State and Federal taxes and he was fantastic! We've been to other tax services on Oahu and even did my taxes through an online service the previous year. This cost the same as what we paid to do our taxes online and about 25% less than the competitors. We were in and out in about one hour and we couldn't be happier. We'll definitely be back next year with our tax paperwork in order. Absolutely GREAT job!

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Hours

Monday: 9AM - 5PM
Tuesday: 9AM - 5PM
Wednesday: 9AM - 5PM
Thursday: 9AM - 5PM
Friday: 9AM - 5PM
Saturday: 9AM - 7PM
Sunday: 10AM - 2PM

Ratings

Google Google: 3/5 BBB BBB: No Rating

DirecTax

4725 Bougainville Dr Bldg 631, Honolulu

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