If I could give nothing I would. Literally had the same kennel my then two year old lab flew in to Hawaii in and tried to ship my now four year old lab in and was told he was “too big” for the kennel. I do not recommend American Airlines cargo to anyone.
Dec 2023
incredibly horrible customer service I called about shipping my pet and they hung up on me four times. Before I could tell them I'm on active duty military orders which they do ship. And they were always incredibly rude. I talk to over 20 people at Delta and I think only one of them was kind. They were all incredibly rude and not helpful the majority of the time. It caused me major stress during my massive move as a freshly divorced single Marine. Most of their staff has very little knowledge on their policies and does not seem to desire know. they called me many times to tell me that my dog could and could not go on his flight. We are still in limbo. I really am not the person to write reviews, but I was treated so horribly so many times I thought I finally would write one
Feb 2023
This is the first time flying my pet and I was feeling nervous to say the least. My dog is very timid and has separation anxiety and when I say the staff here were super friendly is an understatement. My dog felt very relaxed with them and seemed happy to be there! Any doubts I had about flying a pet were squashed because of the staff that helped me with the process at this location.
Google: 4.2/5
If I could give nothing I would. Literally had the same kennel my then two year old lab flew in to Hawaii in and tried to ship my now four year old lab in and was told he was “too big” for the kennel. I do not recommend American Airlines cargo to anyone.
incredibly horrible customer service I called about shipping my pet and they hung up on me four times. Before I could tell them I'm on active duty military orders which they do ship. And they were always incredibly rude. I talk to over 20 people at Delta and I think only one of them was kind. They were all incredibly rude and not helpful the majority of the time. It caused me major stress during my massive move as a freshly divorced single Marine. Most of their staff has very little knowledge on their policies and does not seem to desire know. they called me many times to tell me that my dog could and could not go on his flight. We are still in limbo. I really am not the person to write reviews, but I was treated so horribly so many times I thought I finally would write one
This is the first time flying my pet and I was feeling nervous to say the least. My dog is very timid and has separation anxiety and when I say the staff here were super friendly is an understatement. My dog felt very relaxed with them and seemed happy to be there! Any doubts I had about flying a pet were squashed because of the staff that helped me with the process at this location.