Sullivan Care Center - The Queen's Medical Center - West Oahu

Apr 2024

Healthcare in Ewa Beach, Oahu, Hawaii... My cousin called the ambulance, and my auntie was taken to The Queen's Medical Center - West O'ahu. I had never been on this campus before... even though it opened in May 2014. I was just glad that Aunty wasn't at the Honolulu location, which has no free parking and is crowded! Ewa Beach sounds "far", but it actually isn't bad when the freeway doesn't have traffic! The facility is beautiful inside (wood flooring in lobby areas) and outside (pleasant landscaping). The views of "The Rail" and the sunset are intriguing! I found free parking outside of the parking structure. Aunty looked happy in her hospital bed! Her dinner looked and smelled good! She said she ate all of her lunch, but couldn't remember what it was... haha! Staff were friendly and efficient. The next 12-hour shift was coming onboard. I feel relieved that she's being taken care of in a safe manner!

Jan 2024

When we're in the Emergency on the 17th of January it was flooded with patients it looks scary but All the Nurses and Doctors are very attentive to all the patients they made me feel confident with their services .Im so grateful and very thankful to all the Doctors and nurses who taking care my husband from the Emergency to the Hospital room no words can describe how much I'm thankful to all of you with your extra miles of services .with all your help and all your kindness and very friendly finally he is discharged as of today the 28th

Dec 2023

On Wednesday, Dec 13 our 94-year old dad fell in his living room and I called 911 with ambulance arriving within 5 minutes. I drove to ER at Ewa Queen's - enter via security guard and turn right follow big red signs. Parking lot is uncovered but decent amount of stalls with signage. Check-in with security was smooth- must submit all articles with you for metal search and walk thru one too. Given a Visitor sticker to wear.Reception gals were very pleasant despite it being 6:00 AM and let me into ER giving me easy directions. This ER was already busy with gurneys lining the walls of the area. Literally every space was taken and all the rooms as well. I gotta say I had a front row seat to an amazingly well oiled machine and was in awe of how professional, quick, patient and nice everyone was- from the rubbish man to the volunteers in yellow shirts, to the nurses, doctors, EMT and Security guards. Everyone was busy doing their jobs, making sure each patient had some attention at the right time to check vitals, update progress on admittance, getting blankets, potty pans, towels, anything and everything to help the patient remain calm and in less pain as possible. The ER doctor, Dr Evan Grosjean kindly spoke with me and my Dad, asking good questions, giving him all the appropriate tests to ensure his head, face, back and stomach were clear of any internal bleeding or broken bones. He explained that the rooms in the hospital are entirely full so Dad would have to remain in the corner on his gurney until something opened up. Given the Covid and flu situation it was understood that this hospital would be full. The resident (?) doctor, Dr Patel was just as patient and kind with Dad. He reiterated what Dr Grosjean said and explained other blood work necessary since Dad had been face down and could affect his kidneys. He was whisked away for the tests and brought back quickly, didn't have to wait too long for the results which was amazing to me given how packed the place was. The nurses were all patient and kind- checked in on Dad, cleaned up his soiled pants, changed him, made sure he had a potty pan- I was witness to this as I sat there from 6:00 am-3:00 pm even with the shift changes. And I gotta say the EMT guys were busy!!! There must have been a dropoff every few minutes with gurneys having to negotiate a crowded area but they did it nicely and carefully. Explaining to each patient what was going to happen, etc. A lot of them were very young and I felt proud of how well they handled each patient - with aloha spirit!There is a convenience store just around the corner from ER with soft drinks, coffee, spam musubi, salads, sandwiches, chips, sweets, other snacks. They take credit cards. I also used a Bank of Hawaii ATM in the ER waiting area. Parking was free in ER lot too. Plenty of wheelchairs were lined up at front doors in case you need to use for someone impaired.No outside food or drinks are allowed, or it's at the discretion of security who called ER desk to get permission. Dad is still there in his corner waiting for a room to open up, but I was given a direct phone number to ER which I called this morning at 6:00 AM and nurse answered quickly letting me know he was fine and should be in a room after lunch. He may prefer the hallway though because he had a front row seat to the REAL ER show. Mahalo nui loa to all the hardworking, caring staff in the ER! You guys deserve a humongous raise and way more admiration than the professional sports players who make millions. Just saying. Sincerely, A very grateful daughter