About Direct Services Plumbing and Drain, Inc.
Direct Services Plumbing and Drain, Inc. is a family-owned and operated company with over 35 years of experience in plumbing and drain fields. They are fully licensed and insured and service the CSRA and beyond. The company has built a strong reputation for solving complex plumbing issues, often fixing problems that other companies couldn’t resolve. Customers appreciate their quick scheduling, efficient service, and friendly staff. The company's technicians are known for being courteous and clean, providing thorough, written estimates for each job. Recent reviews highlight their promptness and professionalism. Over the weekend, when the hot water went out, a technician arrived within 30 minutes and quickly fixed the issue, restoring hot water. Customers have praised how the company met expectations based on previous reviews, and many recommend them for plumbing issues. Same day service at a decent price point is common. The plumbers are punctual, professional, and efficient at diagnosing problems after a few questions. One customer mentioned that the technicians, Conner and Ethan, were very knowledgeable and went beyond expectations by inspecting a pressure issue and even checking the fireplace. They adjusted the price after realizing they had overcharged, demonstrating strong ethics. Additionally, the company is praised for their responsiveness and flexibility. They answered a call at around 6:30 pm and arrived early the next day to assess a broken pipe, fixing it quickly. Customers consistently express high satisfaction and plan to remain long-term clients. Overall, Direct Services Plumbing and Drain, Inc. is recognized for its reliable, friendly, and professional service from start to finish.
great company, a friend recommended them and I hired them to help me with a plumbing issue and they responded very quickly and professionally and were able to come the same day and solve my problem in the same visit. their technician explained what my problem was and solved it so quickly and avoided replacing big parts saving me a chunk of money! strongly recommend!
I highly recommend! Called yesterday to have someone come out to our house, I spoke with Lena and she was able to schedule the appointment for this afternoon. Seth was very professional and helpful explaining the problem with our pipes to us. He was able to completely fix our issues in a few hours! Overall a great experience with this company.
I have called on these guys 6 times now--from replacing a toilet to completely replacing my water lines--and each time they have done excellent work. They research your problem, explain clearly and in detail what it will cost to repair it, and then get it done in a timely manner. They are very meticulous about not leaving a mess where they work. For truly professional and friendly service, they are the best!