Rockbridge Family Medicine

Aug 2023

I cannot understand what's going on with them since taken over by Emory. Cannot reach them directly, and will not respond to calls, after the test results there is no review especially if the tests were done at a non-emory location. I used to be very happy with Dr. Benjamin, but now I have to seriously consider looking for another Primary care. So terrible with Emory Monopoly

May 2023

I started going to Rockbridge Medicine as a young adult and trusted them to see the rest of my family as well, including my mom. Our doctor was Dr. Tina Ann Kerr Thompson and she was great in the beginning. However, as time went on she got less attentive and didn't take our concerns seriously. This was concerning because she is a black woman so we thought she we understand how black women are more likely to be misdiagnosed or their symptoms ignored and that she would be more attentive. But that was not the case. She actually ignored my moms symptoms that ended up being stage four breast cancer. After us being patients for over a decade, she didn't even have the descency to deliver the news or follow up with her until she called to request to speak with her directly. My mom trusted her and believed in her and she failed her. She also scheduled my mom for breast surgery and never did a full body scan when all along the cancer was everywhere. Her doctor peers were shocked and said a full body scan should have been done and my mom should've been referred to am oncologist first rather than a breast surgeon. The breast surgeon also happened to be Dr. Thompson's friend. She became arrogant in her abilities and when an urgent care doctor told my mom to have her doctor order a CAT scan because if back pain, Dr. Thompson refused stating she wanted to do it her way first when all along the cancer had spread and it was on her spin. Yet Dr.. Thompson kept saying it was a pulled muscle knowing she had breast cancer and that cancer can spread. We never heard from Dr. Thompson after the diagnosis and not even after my mom died. Save yourself and do not go to this office or doctor. This still haunts me because she could've been diagnosed so much sooner.

Apr 2023

Since they joined with Emory it's not the same, and now my doctor doesn't seem to care much about the lack of good service. They even lost my husbands chart once the switch with Emory happened. I will not be back after being with them for over10 yrs. Really sad.