This was My Boys first time here, They normally go to Pet-suites (Norcross) , but being that my family is located in various areas I wanted to establish a relationship with another boarding facility close for emergency purposes. I enjoyed the communication from the staff for the most part, I do wish they would have communicated regarding the temperament testing right after it was completed. Otherwise I have no complaints thus far. My boys were extremely tired after attending which I love, because that means they were actually playing and indulging in the facilities outside area and being exercised. They seemed to enjoy their time and they will definitely be returning.
August 2024
First I want to say, THANK YOU to Alison Sinclair, for all of her help and for following up with us regarding Bolo's stay this past weekend. Pet Paradise in Snellville is fortunate to have an employee who is so caring, kind and thorough and who represents them in such a professional manner as she does. This past weekend was our first time boarding our dog at PP. We were excited for him and looking forward to knowing he would be provided excellent care as well as have a great time while we were away. Unfortunately this didn't happen due to the person who checked him in on our arrival hearing but not LISTENING to my husband and properly documenting the information... read full review
July 2024
Dog smell like straight up pee. I have washed her twice and still smells like lingering urine. If they are not gonna walk the dogs often enough then they should provide a free bath in order to handle the smell. We had to ride with the widows down the entire way home. Next, I would like to receive the services I paid for. I paid for the furever connect for 3 days however only received one. Which is disappointing. Especially since it’s 10$ per report card. Lastly, dog fell and scrapped her chin on the pool ground. Which isn’t the biggest deal and appreciate that they called to tell me when it happened. Probably will use this place again out of overall convenience but... read full review
This was My Boys first time here, They normally go to Pet-suites (Norcross) , but being that my family is located in various areas I wanted to establish a relationship with another boarding facility close for emergency purposes. I enjoyed the communication from the staff for the most part, I do wish they would have communicated regarding the temperament testing right after it was completed. Otherwise I have no complaints thus far. My boys were extremely tired after attending which I love, because that means they were actually playing and indulging in the facilities outside area and being exercised. They seemed to enjoy their time and they will definitely be returning.
First I want to say, THANK YOU to Alison Sinclair, for all of her help and for following up with us regarding Bolo's stay this past weekend. Pet Paradise in Snellville is fortunate to have an employee who is so caring, kind and thorough and who represents them in such a professional manner as she does. This past weekend was our first time boarding our dog at PP. We were excited for him and looking forward to knowing he would be provided excellent care as well as have a great time while we were away. Unfortunately this didn't happen due to the person who checked him in on our arrival hearing but not LISTENING to my husband and properly documenting the information... read full review
Dog smell like straight up pee. I have washed her twice and still smells like lingering urine. If they are not gonna walk the dogs often enough then they should provide a free bath in order to handle the smell. We had to ride with the widows down the entire way home. Next, I would like to receive the services I paid for. I paid for the furever connect for 3 days however only received one. Which is disappointing. Especially since it’s 10$ per report card. Lastly, dog fell and scrapped her chin on the pool ground. Which isn’t the biggest deal and appreciate that they called to tell me when it happened. Probably will use this place again out of overall convenience but... read full review