Village Health Wellness Spa

Village Health Wellness Spa is a locally owned business in Smyrna, dedicated to providing quality wellness services in a modern and elegant atmosphere. They offer a range of services, including HydraFacial, massages, and dry needling. The spa aims to improve its clients' physical, mental, and spiritual well-being by providing excellent customer service and high-quality wellness spa services. Some clients have praised the spa for its consistent high-quality services over the years, with many of them giving positive ratings. However, one client had a recent experience that was less than satisfactory, primarily due to the front desk staff and policies regarding last-minute cancellations. The client encountered a lack of empathy for emergency scenarios and was required to pay 50% of the session's cost, even when expressing concerns about bleeding after dry needling. Despite this negative experience, the client later received a call from the manager, Rachel, who explained the reasons for the strict policies and made proper arrangements to accommodate and work with the client. This gesture of goodwill has resulted in a more positive view of the spa. Other clients have had positive experiences at the spa. One client had their first visit and expressed their intention to return, praising the front desk associate, Brittany, for being friendly and professional. The client's massage therapist, Pam, was also highly praised for being friendly, listening to concerns, and providing a great massage experience. Another client appreciated Nick's ability to accommodate a last-minute appointment and was satisfied with their 50-minute sports massage from Satya B. In summary, Village Health Wellness Spa aims to offer high-quality wellness services, and most clients have had positive experiences. However, some clients have had less than satisfactory experiences due to front desk staff and strict policies. Despite this, the spa's management has shown a willingness to make amends and work with clients, which can positively impact their views of the business.