I rarely get my nails done so I’m pretty easy to please, but their nail tech nearly cut me with the nail clips so many times I had to request that he didn’t use any sharp objects on my feet. As you see, the right toe is much shorter than the left. I told the guy up front, and he mentioned he would tell the tech to be careful. That was the extent of his assistance with the matter. So I paid full price for uneven (and sensitive) toenails. Idk if this was a new tech, but someone needs to be reviewing his work and his ability to handle sharp tools before he hurts someone. He was kind, but not very competent unfortunately. Very disappointed.
June 2024
If you’re looking for a pedicure with an amazing massage Holly is your girl. She does an excellent job. She takes her time and she is so incredibly kind. Anna does my SNS nails - she has a great personality and does great work. They are the best and I enjoy going to Top Nails in Smyrna to see them. You can tell that their customers are important to them.
November 2023
I was a regular here and I am disappointed to write this review. They run effectively and the talent is semi there - but the customer service is TERRIBLE. The guy who did my nails was SO rude , was rushing , and got upset when I asked questions. We pay way too much for lack of respect. It's sad how a few bad apples can ruin the entire experience. Not sure if I'll be returning.
I rarely get my nails done so I’m pretty easy to please, but their nail tech nearly cut me with the nail clips so many times I had to request that he didn’t use any sharp objects on my feet. As you see, the right toe is much shorter than the left. I told the guy up front, and he mentioned he would tell the tech to be careful. That was the extent of his assistance with the matter. So I paid full price for uneven (and sensitive) toenails. Idk if this was a new tech, but someone needs to be reviewing his work and his ability to handle sharp tools before he hurts someone. He was kind, but not very competent unfortunately. Very disappointed.
If you’re looking for a pedicure with an amazing massage Holly is your girl. She does an excellent job. She takes her time and she is so incredibly kind. Anna does my SNS nails - she has a great personality and does great work. They are the best and I enjoy going to Top Nails in Smyrna to see them. You can tell that their customers are important to them.
I was a regular here and I am disappointed to write this review. They run effectively and the talent is semi there - but the customer service is TERRIBLE. The guy who did my nails was SO rude , was rushing , and got upset when I asked questions. We pay way too much for lack of respect. It's sad how a few bad apples can ruin the entire experience. Not sure if I'll be returning.