Our assigned technician, Austin, is THE absolute best. Always responsive, super kind, and somehow manages to fit us in when we need him for unexpected calls. Also, the mosquito treatment from Northwest is hands down A-1!! Northwest definitely has a customer for life! -Wen J.
September 2025
I love that Austin has been our technician since 2021 when we bought our house. I feel like that is probably not normal in pest control, and we very much appreciate that we know who he is and he knows our house. Service is always great and he and the company are quick to respond to any issue or callback. I love the quarterly pay that covers everything. 100% recommend. Also the fact that they get the webs from your eaves makes such a HUGE difference for curb appeal!
September 2025
I have Steve Gable as my technician, and even though I've moved from my initial house, I kept the same services because of him. He goes above and beyond, he's friendly, he's patient, he's timely, and he doesn't make me like a bother if he has to come back for anything, which is rare because he does such a good job. I can tell he cares a lot about what he does and wants to make sure that we are well taken care of. Were it not for him, I likely would have shopped around. Also, every time I call the local Smyrna office, they are so kind and helpful. Good customer service is important to me and I always feel well taken care of. Great job Smyrna!
Our assigned technician, Austin, is THE absolute best. Always responsive, super kind, and somehow manages to fit us in when we need him for unexpected calls. Also, the mosquito treatment from Northwest is hands down A-1!! Northwest definitely has a customer for life! -Wen J.
I love that Austin has been our technician since 2021 when we bought our house. I feel like that is probably not normal in pest control, and we very much appreciate that we know who he is and he knows our house. Service is always great and he and the company are quick to respond to any issue or callback. I love the quarterly pay that covers everything. 100% recommend.
Also the fact that they get the webs from your eaves makes such a HUGE difference for curb appeal!
I have Steve Gable as my technician, and even though I've moved from my initial house, I kept the same services because of him. He goes above and beyond, he's friendly, he's patient, he's timely, and he doesn't make me like a bother if he has to come back for anything, which is rare because he does such a good job. I can tell he cares a lot about what he does and wants to make sure that we are well taken care of. Were it not for him, I likely would have shopped around. Also, every time I call the local Smyrna office, they are so kind and helpful. Good customer service is important to me and I always feel well taken care of. Great job Smyrna!