Geek Squad

Geek Squad is a technology support service available at over 1,100 Best Buy stores. They offer repair, installation, and setup services for a wide range of devices, including computers, tablets, TVs, home theater systems, car stereos, GPS units, cell phones, and home appliances. Their services cover most brands and models, regardless of where the item was purchased. Geek Squad aims to help customers get the most out of their technology. While some customers have reported positive experiences with Geek Squad associates, such as receiving helpful assistance from Devon, AC, Zoe, and Emma, others have noted challenges with staff availability and responsiveness. Some customers have experienced difficulties reaching available agents and have suggested improvements in customer service practices.