Customer service needs some improvement. Not only was I not greeted, I was not acknowledged for about 5 min after my arrival. I came in on a Saturday for an eye exam and the balding guy repeatedly told me I don’t have vision insurance. I explained literally 3-4 times that I do have vision insurance and that’s it’s separate from my health insurance. He then went to tell the other guy working behind the counter that I don’t have vision insurance. I explained to him that I do, I just needed a second to log on to my account. The balding guy printed my health insurance coverage details and handed it to me telling me I didn’t have vision. Well once again sir, my health... read full review
September 2024
Won’t be coming back here. Doctor Johansen was not very nice and came off arrogant, rude, and condescending (maybe having a bad day)? He kept talking over me. The front desk people were rude and didn’t listen when I told them my last name changed, and then messed up the insurance because they hadn’t listened to what I said. Think they all need an attitude check and I won’t be coming back here.
July 2024
When my son began his eye exam Keyonna was very patient, and I could tell she had an actual passion for her job. She was great. Dr. Kelly did a phenomenal job as well. I think this place has some pretty nice frames, so I’ll be back for myself soon. Customer service here was up to par as well, no complaints about that. Overall, the staff at this location are very polite and provide great service.
Customer service needs some improvement. Not only was I not greeted, I was not acknowledged for about 5 min after my arrival. I came in on a Saturday for an eye exam and the balding guy repeatedly told me I don’t have vision insurance. I explained literally 3-4 times that I do have vision insurance and that’s it’s separate from my health insurance. He then went to tell the other guy working behind the counter that I don’t have vision insurance. I explained to him that I do, I just needed a second to log on to my account. The balding guy printed my health insurance coverage details and handed it to me telling me I didn’t have vision. Well once again sir, my health... read full review
Won’t be coming back here. Doctor Johansen was not very nice and came off arrogant, rude, and condescending (maybe having a bad day)? He kept talking over me. The front desk people were rude and didn’t listen when I told them my last name changed, and then messed up the insurance because they hadn’t listened to what I said. Think they all need an attitude check and I won’t be coming back here.
When my son began his eye exam Keyonna was very patient, and I could tell she had an actual passion for her job. She was great. Dr. Kelly did a phenomenal job as well. I think this place has some pretty nice frames, so I’ll be back for myself soon. Customer service here was up to par as well, no complaints about that. Overall, the staff at this location are very polite and provide great service.