Georgia Eye Institute Surgery Center

May 2024

Too large a network, too many patients shuffled through in any given day. To say the office staff has the charm of a government worker perhaps at the DMV office would be an insult to DMV workers everywhere. (An exception is the receptionist at the Bluffton, SC location, he is a joy!) Understand there are multiple locations and the doctors work at different locations through the week or any given month. If you have an appointment at one location, the number your reminder comes from might originate elsewhere. You never know who you have reached, what city they are in. While waiting at check-in, every customer who checked out had a complaint at the desk. Multiple prompts to check in for your appointment, even if you already confirmed previously. Billing problems. The absolute lack of care and professionalism is astounding.

Apr 2024

What a horrible experience. I had an 11:50 appointment and arrived at 11:45. There was no receptionist, so I signed in on the sign in sheet, at 11:45. After 18 minutes, I went and stood in front of the empty receptionist desk and was eventually called over by a worker around the corner of the desk and was checked in. After another five minutes a brusque lady came over and said I had checked in late so they were rescheduling me for 1:30 as the employees needed their lunch break. I left for good.

Jan 2024

I was trying to schedule an appt as a new patient & had such a confusing phone call where I got transferred to a different location, before I had the chance to say anything and then was told the other location didn't accept my insurance even though it was under my insurance provider list, and then got transferred back to the original location I called but was on hold for a while so ultimately didn't end up scheduling an appt. Can't say anything about the actual doctors or the office itself but overall just felt confused.