Harbin Clinic 550 Lab Rome

Nov 2023

I have used Harbin Clinic for many years and most of the time the services, doctors and staff are great. Its a hit or miss with which doctor you are seeing. I've been a patient with some doctors with great results and some doctors with poor results. Harbin Clinic management needs to monitor their offices more thoroughly and frequently to see whats going on in them. Some doctor office staff members are very professional which reflects directly on the doctors and Harbin Clinic concerning a particular office. In turn some doctor office staff members are very unprofessional and the office is ran poorly, which this also reflects directly on the doctors and Harbin Clinic. I told one doctor that I had to wait over an hour in the waiting room for my appointment and he told me that I was lucky that some times its a longer wait than that. I was not happy with his answer, so I never went back to that particular doctor. On the other end of the spectrum I've had doctors apologize to me if they are 5 minutes late and of coarse I'm still seeing this doctor. Doctor's, Harbin Clinic management and office staff members in the various Harbin Clinic offices need to realize that the patient's time is just as important as theirs. The office staff should scan the waiting room from time to time and observe if someone has been waiting a long time. If they see this, then they should immediately get up and go out to the waiting room to check on this patient, to see what the hold up is, etc. Harbin Clinic claims to have great and caring customer service, if this is true then start presenting this type care in the many various offices. If Harbin Clinic management was smart they would start reading their own reviews which evidently they do not..........

Mar 2021

Harbin Clinic's lab is the best I've been to for blood work, specialized bone growth scan, CAT scans, MRIs, etc.Very short wait times, professional technicians, clean, accurate. I will be going back tomorrow. I'll update the review if anything changed ?