My cat “Tuxxy 12Toes” absolutely loves going for his Spa day at “Animal Hospital at Rice Hope”. The staff is kind, courteous, patient and they love my Kitty cat, and Tuxxy loves them. As with everything, their prices have increased with inflation, but their service is worth it the price increases.
September 2024
I went as a walk-in, no call ahead, no previous visits. I was politely welcomed and my 13 year old dog was seen shortly thereafter. The initial contact at front desk was polite, professional & very helpful & patient with my questions & concerns. When I encountered another staff member who came out to get specific information she explained in detail what the process was and was very caring, personable & professional. They took care of our Jiggs and gave him a few head rubs & hugs as well. I was truly impressed and will be a repeat customer for all our pet needs.
August 2024
**Update to situation posted below original negative 1 star review**
I had an extremely frustrating and disappointing experience here recently, just trying to get an annual appointment for my dog. I have been here the last 2 years for these appointments, without issue. My dog is extremely anxious, and doesn't like pokey things in her face, but is 25lbs, and has never bit anyone. The vet tech who was helping us, had a very chaotic energy, and seemed very nervous from the jump. She freaked out after she tried to temp my dogs ear, and my dog turned her head and bared her teeth. That's where everything went south.
My cat “Tuxxy 12Toes” absolutely loves going for his Spa day at “Animal Hospital at Rice Hope”. The staff is kind, courteous, patient and they love my Kitty cat, and Tuxxy loves them. As with everything, their prices have increased with inflation, but their service is worth it the price increases.
I went as a walk-in, no call ahead, no previous visits. I was politely welcomed and my 13 year old dog was seen shortly thereafter. The initial contact at front desk was polite, professional & very helpful & patient with my questions & concerns. When I encountered another staff member who came out to get specific information she explained in detail what the process was and was very caring, personable & professional. They took care of our Jiggs and gave him a few head rubs & hugs as well. I was truly impressed and will be a repeat customer for all our pet needs.
**Update to situation posted below original negative 1 star review**
I had an extremely frustrating and disappointing experience here recently, just trying to get an annual appointment for my dog. I have been here the last 2 years for these appointments, without issue. My dog is extremely anxious, and doesn't like pokey things in her face, but is 25lbs, and has never bit anyone. The vet tech who was helping us, had a very chaotic energy, and seemed very nervous from the jump. She freaked out after she tried to temp my dogs ear, and my dog turned her head and bared her teeth. That's where everything went south.
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