“7/25/24 Update: I've had to reach out twice since my last update because my lawn keeps getting skipped for service.
04/03/24 Update:
Josh Lykins (Branch Manager) stopped by apologizing for the headache we've been experiencing and reassured me we'd be refunded for no service. He then had our yard treated the very next day which I so appreciated! Even the technician text me telling me he was there and apologized for the confusion as well. I revised my review because I'm a reasonable person and customer in giving them an opportunity to turn my frown upside down. Just looking forward to them holding up to their word in resolving our issues. So far, I'm pleased with finally getting through to someone who cares about the customer experience.
3/31/24 How lucky for those of you who've had 5 star experiences with this company because if I could leave none, I absolutely would. You see , my neighbor and I signed up the same day a few months ago and they continually show up and treat my neighbors yard and not ours. We live RIGHT BESIDE EACH OTHER! I called and text the sales guy David and got nowhere and even called the office speaking to Chris the "Operations Manager" and still no further communication or follow up and still NO SERVICE. This is how you treat brand new customers? Beyond ridiculous that a customer has to call and call and text and call begging for service they paid for. I can't wait to get my money back and find a dependable company that I don't have to chase for service!“
“El Maguey's service and professionalism was quite simply head and shoulders above the rest. The crews work quality, including their ability to achieve even better than requested results, is astounding. For those who are considering other options, please consider the value and satisfaction loss of choosing a 4+ rated company when you could work with El Maguey, a true SIX star organization.Bravo, to this owner and team for truly being the best.“
“Not only do they do a great job on your lawn, but their customer service is also top-notch. Their team goes above and beyond to ensure your satisfaction, addressing any concerns or questions you may have promptly and with professionalism. It's great to know that Turf Shield values their customers and provides excellent support. With their exceptional lawn care services and outstanding customer service, Turf Shield is definitely a company worth recommending to others.“
“I'm very pleased with the results of my lawn services. This company does a fantastic job. Keep up the great work ?.“
“Greg did a very neat job at a reasonable price. Our lawn and backyard was all covered with leaves. He cleaned up the leaves, and now it looks even better than it was before last Fall. Very professional.Service: Mulching“
“My commercial properties only use THE OTHER SIDE exclusively for golf course quality results. I have 35yrs of industry experience, 17 of which on semi-private golf courses and Im impressed.“
“This review is specifically for two people:Julian - he came by today and was super responsive and helpful, met me outside and talked me through the process and gave adviceThe receptionist (I’m sorry I don’t know your name): she is awesome, always remembers me and gets ahead of any frustration.Both deserve a raise“
“Excellent service, timely, professional, good customer service, and this has allowed us to enjoy our yard immensely…. It’s been a pleasure to enjoy the full summer outside in the beautiful weather! Thanks very much TruGreen (Antwoine)“