I called Riley this morning due to our evaporator coil freezing up.First, he went through things it could be… over the phone. As in trying to help for free.When we discussed what I had already tried, he said he might be able to get by in the next day or two, thunderstorms the next few days.I called another company and was told that a week out was the soonest they could get a technician out and the service call would be more than Alpha.Long story short - two hours later Riley stopped by. He has a great personality, you can tell he’s honest and is a good guy. He topped off the refrigerant and I think I’m good to go. But if not, I will not hesitate to call him again.
September 2022
I've worked with Alpha Heating & Cooling for many years now (I think around 14 years), and they've been my go-to source for anything dealing with the HVAC systems in my home. Within the past year, they added zone control to my main existing system for a basement finishing project. They also did all of the duct work for the basement in a single evening. Most recently, they did a complete system replacement for my 22-year-old system...compressor/condensor outside unit, cooling coil, furnace, and air handler. Did it all in about 3 hours. They're responsive when it comes to communication...something sorely lacking with other companies. At no point did I... read full review
January 2022
We recently purchased a home in Palmetto, and as the weather turned cooler, we realized that one of the heat pumps in the home was not blowing warm air. We contacted Alpha Heating & Cooling, as they had originally installed the system, and Riley offered to come out the next day to diagnose the problem.Riley methodically inspected the indoor and outdoor equipment, kindly explaining what he was looking for and what he discovered. After nearly an hour of diagnostics, he determined that the low voltage wire from the indoor to the outdoor unit had a break in it, which turned out to be the fix for the issue.In addition to Riley's super-fast response, he provided all... read full review
I called Riley this morning due to our evaporator coil freezing up.First, he went through things it could be… over the phone. As in trying to help for free.When we discussed what I had already tried, he said he might be able to get by in the next day or two, thunderstorms the next few days.I called another company and was told that a week out was the soonest they could get a technician out and the service call would be more than Alpha.Long story short - two hours later Riley stopped by. He has a great personality, you can tell he’s honest and is a good guy. He topped off the refrigerant and I think I’m good to go. But if not, I will not hesitate to call him again.
I've worked with Alpha Heating & Cooling for many years now (I think around 14 years), and they've been my go-to source for anything dealing with the HVAC systems in my home. Within the past year, they added zone control to my main existing system for a basement finishing project. They also did all of the duct work for the basement in a single evening. Most recently, they did a complete system replacement for my 22-year-old system...compressor/condensor outside unit, cooling coil, furnace, and air handler. Did it all in about 3 hours. They're responsive when it comes to communication...something sorely lacking with other companies. At no point did I... read full review
We recently purchased a home in Palmetto, and as the weather turned cooler, we realized that one of the heat pumps in the home was not blowing warm air. We contacted Alpha Heating & Cooling, as they had originally installed the system, and Riley offered to come out the next day to diagnose the problem.Riley methodically inspected the indoor and outdoor equipment, kindly explaining what he was looking for and what he discovered. After nearly an hour of diagnostics, he determined that the low voltage wire from the indoor to the outdoor unit had a break in it, which turned out to be the fix for the issue.In addition to Riley's super-fast response, he provided all... read full review