The selection in the store is good. But they have some big corporate issues. The phone system gives an open message when the store is closed. Google hours are incorrect. There is no voice mail. Service phone often rings for 20 rings (gave up after then) and never is answered.
The people in the store know about these problems, but the corporate office does nothing to fix it. The corporate call center went so far as to tell me they couldn't control the hours on Google. What? Again, less than stellar workers.
Also, personnel is not properly trained. ie: I was told I could get a flute repair done in a week, then I found out it was a month...after I flew... read full review
June 2024
This place is great! I rented a Bb Clarinet from here, and the quality was absolutely awesome! I switched to Bass Clarinet last year, and was getting reeds for my bass clarinet, and the worker was EXTREMELY helpful! He helped me figure out what reed size to get, and he even told me about the lessons on Saturdays! Only thing: Stuff is a bit overpriced, got a box of 5 reeds for $30... but it is great quality! I recommend this place :`)
April 2023
Recently purchased and received Friday April 7, 2023 Original Vintage Gibson Hummingbird Cherry Sunburst Guitar. Talked to Lake, Chris, Shaun and Jason. Very nice and helpful. Makes a customer welcome and received guitar and everything perfect. Thanks to all!!
The selection in the store is good. But they have some big corporate issues. The phone system gives an open message when the store is closed. Google hours are incorrect. There is no voice mail. Service phone often rings for 20 rings (gave up after then) and never is answered. The people in the store know about these problems, but the corporate office does nothing to fix it. The corporate call center went so far as to tell me they couldn't control the hours on Google. What? Again, less than stellar workers. Also, personnel is not properly trained. ie: I was told I could get a flute repair done in a week, then I found out it was a month...after I flew... read full review
This place is great! I rented a Bb Clarinet from here, and the quality was absolutely awesome! I switched to Bass Clarinet last year, and was getting reeds for my bass clarinet, and the worker was EXTREMELY helpful! He helped me figure out what reed size to get, and he even told me about the lessons on Saturdays! Only thing: Stuff is a bit overpriced, got a box of 5 reeds for $30... but it is great quality! I recommend this place :`)
Recently purchased and received Friday April 7, 2023 Original Vintage Gibson Hummingbird Cherry Sunburst Guitar. Talked to Lake, Chris, Shaun and Jason. Very nice and helpful. Makes a customer welcome and received guitar and everything perfect. Thanks to all!!