Ken Stanton Music

Ken Stanton Music offers a good selection of instruments and has knowledgeable sales staff, making customers feel welcome and valued. Many have praised the helpfulness of employees, such as those who assisted with guitar purchases and repairs. However, the business faces significant corporate issues, including incorrect hours on Google and a frustrating phone system that often leaves calls unanswered. Customers have reported delays in service and repairs, as well as unfulfilled promises regarding the condition of purchased items. While some staff members are competent and friendly, many customers feel that additional training is needed to improve overall service quality. Despite these challenges, the positive experiences with certain employees stand out, highlighting the potential for a better customer experience with improvements in corporate communication and staff training.