I am so sorry! Eight years ago, I accidentally left a 1-star review for this business that I have never interacted with and just discovered my mistake today. The business had a very professional response to the 1-star review. I am changing my review to 5-stars and will delete the review in another 8 years.
May 2024
How an organization handles a mistake reveals a lot about the business and its leadership. K O made a mistake handling my car but set the standard very high for subsequently making things right. Here is how Ian at K O handled his driver's mistake and provided exceptional customer support:
Prior to hooking up my car to tow it from home to a dealership for service, a K O driver attempted to jump start it. Unsuccessful, he finished loading it on his flatbed and then delivered it to the dealership. While diagnosing an electrical fault, a dealership mechanic determined the jump start connection was performed incorrectly and fried a main circuit in my... read full review
March 2024
In property management you need a reliable and professional service! KO towing is providing such. Also, if they cannot deliver a service, they let you know! That’s what counts! Honesty and integrity!
I am so sorry! Eight years ago, I accidentally left a 1-star review for this business that I have never interacted with and just discovered my mistake today. The business had a very professional response to the 1-star review. I am changing my review to 5-stars and will delete the review in another 8 years.
How an organization handles a mistake reveals a lot about the business and its leadership. K O made a mistake handling my car but set the standard very high for subsequently making things right. Here is how Ian at K O handled his driver's mistake and provided exceptional customer support:
Prior to hooking up my car to tow it from home to a dealership for service, a K O driver attempted to jump start it. Unsuccessful, he finished loading it on his flatbed and then delivered it to the dealership. While diagnosing an electrical fault, a dealership mechanic determined the jump start connection was performed incorrectly and fried a main circuit in my... read full review
In property management you need a reliable and professional service! KO towing is providing such. Also, if they cannot deliver a service, they let you know! That’s what counts! Honesty and integrity!